Choosing & switching managers — strata FAQs

How to find, compare and switch to a better strata manager.

How do I find a good strata manager in Australia?
Get at least 3 quotes from licensed managers who service your suburb, check they hold current professional indemnity insurance, ask for references from buildings of similar size, and compare on service inclusions — not just headline price.
What questions should I ask a strata manager before hiring them?
Ask questions that reveal who will actually manage your scheme, what the base fee includes, how additional charges are calculated, how conflicts and commissions are handled, what response times are committed in writing, and how easily the owners corporation can leave. Don't compare on base fee alone.
How much does strata management cost?
Most Australian schemes pay $250–$450 per lot per year for a base agency fee, plus disbursements (printing, postage, bank fees) of $20–$80 per lot. A 30-lot building typically pays $9,000–$15,000 a year all up.
Should I just pick the cheapest strata manager?
Usually, no. The cheapest headline fee rarely reflects the total annual cost. Compare like-for-like proposals across inclusions, additional fees, response times, experience, financial controls and contract terms. A slightly higher fee often produces the lowest total cost and the best outcome for the scheme.
What is the FitScore on Local Strata Manager?
FitScore is Local Strata Manager's 0–100 weighted best-fit score. It compares managers using eight factors — fees, experience, communication, compliance, location, technology, references and culture fit — and you can adjust the weights to match your committee's priorities.
Are the quotes I receive legally binding?
No. Receiving a strata management quote through Local Strata Manager is not, by itself, a binding appointment. Your owners corporation or body corporate is normally bound only after it completes its required approval process and signs the manager's written agency or management agreement.
How long does it take to receive strata manager quotes?
On Local Strata Manager, most committees receive a vetted shortlist within 2–5 business days. Instant Quote managers may respond in minutes, while large, mixed-use, heritage or otherwise complex schemes may take longer.
Do I legally need to get 3 quotes for strata management?
No. NSW law does not generally require exactly three strata management quotes before appointing a manager, but NSW Government guidance recommends comparing at least three like-for-like proposals.
How often should we review our strata manager?
Review your strata manager formally at least once a year, and monitor performance monthly or quarterly in between. Start a full contract and market review 6 to 12 months before the agreement expires — not in the final few weeks.
What is an Instant Quote?
An Instant Quote is an immediate strata management quote generated from a participating manager's pre-set pricing for your building type, lot count and location. It lets you see a likely fee and compare suitable managers without waiting for each provider to prepare a proposal manually.
How are strata managers vetted on this platform?
Every manager is verified before they can quote. Local Strata Manager checks ABN, professional indemnity insurance, public liability insurance, state licensing where required, SCA membership where applicable, at least one current-client reference and complaints history. Verification is repeated annually and about 62% of applicants do not make the cut.
Will my contact details be shared with managers?
No, not automatically. Managers can see your enquiry through the platform, but they do not receive your name, email address or phone number until you choose to engage with them. Until then you compare, shortlist and remove managers privately.

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