Will my contact details be shared with managers?

No, not automatically. Managers can see your enquiry through the platform, but they do not receive your name, email address or phone number until you choose to engage with them. Until then you compare, shortlist and remove managers privately.

Committees told us the worst part of getting strata quotes the old way was the flood of cold calls and follow-up emails from every manager who got their number. Local Strata Manager is built so the introduction only happens when you decide it should.

Your name, personal email address and phone number remain private while you compare, shortlist or remove managers. This helps committees review options without receiving unsolicited calls and follow-up emails from every manager who views the enquiry.

Once you actively choose to engage with a manager, the platform shares the contact information needed for that manager to speak with you, clarify the request and progress a proposal.

What contact details stay private?

• Your personal name or the named committee contact
• Your direct email address
• Your mobile or telephone number
• Other direct identifiers that would allow a manager to contact you outside the platform

These details are not released to every manager who is matched with the enquiry. The privacy control is intended to let owners and committees compare managers without creating a list of cold-call prospects.

What can managers see before I engage?

Managers need enough information to decide whether the scheme fits their service area, experience and capacity, and to prepare a meaningful quote. They may therefore see enquiry information about the building and the services requested, while your direct contact details remain withheld.

[[table:0]]

When are my details shared?

Contact details are shared when you take an affirmative step to engage with a particular manager. This may occur when you select the manager for direct contact, request a conversation or otherwise use the platform control that indicates you want to progress with that provider.

The platform makes the sharing step clear so you know which manager will receive the details.

[[callout:0]]

Will all matched managers receive my details once I engage one?

Contact details are shared only with managers you choose to engage. Choosing one manager does not authorise the release of your details to every other matched manager — each engagement decision relates to the manager you selected.

Check the on-screen wording at the point of engagement if you plan to speak with more than one shortlisted provider.

Can I compare quotes without taking calls?

Yes. The platform is designed so you can review your enquiry, compare quotes and manage the shortlist before direct contact begins.

This reduces pressure and gives the committee time to compare fees, inclusions, FitScore factors, manager experience and contract terms before deciding who should receive its contact details. You can shortlist or remove managers privately during this stage.

Will my current strata manager be told that we are comparing?

Local Strata Manager does not contact your current strata manager, and your quote enquiry is private.

The current manager may still learn about the process through the committee, owners, meeting papers or another person involved in the scheme. The platform cannot control disclosures made outside its service, so committees should manage internal confidentiality carefully when benchmarking the current agreement or preparing a possible switch.

[[callout:1]]

Does Local Strata Manager sell my personal information?

No. The platform privacy policy states that personal information is not sold.

Local Strata Manager uses information to operate the comparison service, match enquiries with suitable managers, communicate with users, verify providers and maintain the platform. The business model is based on managers paying for platform outcomes or leads under its terms, not on selling owner contact databases.

Are my details shared with service providers?

Operating an online platform involves service providers such as cloud hosting, email delivery, payment processing, analytics and AI model providers. The privacy policy states that information may be processed by these providers to operate the platform. This is different from giving your contact details to every strata manager for sales follow-up.

Review the current privacy policy for the categories of providers, overseas processing information and the safeguards described.

[[table:1]]

What information does the platform collect?

• Owner contact details, including name, email address and phone number
• Building information entered in the quote request, such as address, lot count and current management details
• Financial or scheme information you choose to provide
• Quote, message and review content exchanged through the platform
• AI-agent chat content where you use an AI-enabled feature
• Technical information such as IP address, browser, device, cookies and usage analytics

Only submit information that is relevant to your enquiry and that you are authorised to share on behalf of the owners corporation. Avoid uploading passwords, bank access details, identity documents or unrelated personal information.

What should I avoid putting in the initial enquiry?

• Personal phone numbers or email addresses in free-text fields if the platform already collects them separately
• Bank account credentials or internet banking access information
• Passwords, security codes or portal login details
• Copies of identity documents unless expressly required for a legitimate purpose
• Sensitive information about owners, tenants or staff that is not needed for quoting
• Unredacted documents containing unrelated personal data
• Defamatory allegations or unsupported claims about the current manager or another person

[[callout:2]]

Can I change my mind after engaging a manager?

You can decide not to proceed with a manager after an introduction. Receiving or discussing a quote does not by itself appoint the manager.

However, once contact details have been disclosed, the platform cannot make the manager forget information already received. You can ask the manager to stop contacting you and ask the platform to prevent further introductions. If the manager continues sending marketing communications, use the unsubscribe or opt-out method and contact the platform if assistance is needed.

Can I ask a manager to stop contacting me?

Yes. Tell the manager clearly that you do not wish to receive further sales or marketing contact.

Key takeaways

• Managers do not automatically receive your name, phone number or personal email.
• They can see relevant enquiry information through the platform so they can assess and quote.
• Direct contact details are shared only after you choose to engage with a specific manager.
• You can compare, shortlist and remove managers privately before making that choice.
• Engaging one manager should not release your details to every matched manager.
• Local Strata Manager states that it does not sell personal information.
• The platform does not notify your current strata manager that you are comparing quotes.
• Service providers may process information to operate the platform under the privacy policy.
• Once details have been shared with an authorised manager, you can ask them to stop contacting you, but you cannot reverse the disclosure.
• You can request access, correction, account deletion or privacy assistance, subject to lawful retention requirements.
• Avoid including unnecessary sensitive information in the initial enquiry.

Related questions

Will every matched manager get my phone number?

No. Your phone number is shared only with managers you choose to engage.

Can managers see my enquiry before I engage?

Yes. They can see relevant enquiry information through the platform so they can assess the opportunity and quote, but your direct contact details remain private.

Can I remove a manager from my shortlist privately?

Yes. You can shortlist and unshortlist privately at any time.

Will Local Strata Manager tell my existing manager?

No. The platform does not contact your current strata manager.

What happens after I engage?

The selected manager receives the authorised contact details and may contact you to discuss the quote and request further information.

Can I withdraw consent later?

You can stop progressing and request no further contact. Information already disclosed cannot be undisclosed, so contact the manager directly as well as the platform.

Can managers call me as soon as I submit the form?

No. Managers receive your direct contact details only after you choose to engage with them.

Can I compare managers anonymously?

You must provide identifying information to request quotes, but your direct contact details remain hidden from managers during the private comparison stage.

Can I speak with more than one shortlisted manager?

Yes. You can choose to engage with more than one manager, but check each engagement step so you know who will receive your details.

Can I stop a manager from contacting me?

Yes. Ask the manager to stop and use any unsubscribe or opt-out facility. Report unwanted contact to the platform if necessary.

Does the platform sell owner leads?

No. Personal information is not sold. Managers participate under the platform's commercial model, but contact details remain consent-controlled.

Get quotes

Compare written fee proposals from strata managers covering your building — free for owners corporations, no obligation.

More choosing & switching managers questions · All strata FAQs