Why are committees looking to change managers?

When committees tell us what matters most, they pick from six priorities: lower fees, better communication, experience, fast response, technology and an owner portal, and local knowledge. Communication and response speed come up at least as often as fees.

The six priorities committees choose from

Lower fees. Usually triggered by an increase that wasn't explained, or disbursements that were never itemised.

Better communication. Emails that go unanswered, minutes that arrive months late, or owners hearing about decisions second-hand.

Experience. A building with defects, a major capital works project or a mixed-use scheme needs a manager who has done it before.

Fast response. Same-day handling of insurance, safety and water ingress matters rather than a two-week silence.

Technology and an owner portal. Owners wanting to see levies, minutes, budgets and work orders themselves instead of asking.

Local knowledge. A manager who knows the suburb, the contractors and the local council process.

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You don't have to switch

Many committees use the comparison purely to benchmark their current manager. There's no obligation at any point, and we don't contact your current manager.

Key takeaways

• Committees pick up to three priorities from six options.
• Fees are only one of them — communication and response speed matter just as much.
• Defects, capital works and mixed-use schemes push committees toward specialist experience.
• Benchmarking your current manager is a perfectly valid reason to get quotes.

Get quotes

Compare written fee proposals from strata managers covering your building — free for owners corporations, no obligation.

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